Overview
HubPeople Limited is a technology company that specialises in online White Label dating software solutions for both adult and mainstream dating markets.
The Customer Support & Moderation Agent is responsible for helping customers with their questions, complaints, and queries — providing information and helping customers understand the platform. As well as dealing with customers via email, chat, and phone, you are also responsible for moderating content for new and existing profiles to make sure it is presented with appropriate media.
Available Shifts
We have part-time roles available covering the following shifts:
| Day | Shifts Available |
| Monday | Day, Evening & Night |
| Tuesday | Night shift |
| Saturday | Day, Evening & Night |
| Sunday | Day, Evening & Night |
Day hours: generally 8am–4pm or 9am–5pm
Evening hours: generally 4pm–Midnight or 6pm–2am
Night shifts: generally Midnight–8am
We also have 1 full-time position available on days (Tuesday–Saturday 8am–4pm).
Responsibilities
- Perform continuous moderation of content across the company's sites during working hours.
- Provide online and telephone support to end users.
- Monitor chat rooms periodically to ensure rules are being adhered to and take action as required.
- Obtain client information by answering telephone calls, interviewing clients, and verifying information.
- Educate HubPeople platform members by explaining procedures, answering questions, and providing information.
- Analyse trends and patterns in platform content to identify potential issues or concerns.
- Provide assistance for any technical issues.
- Assist with financial queries for members wanting to upgrade.
- Maintain and improve quality results by adhering to standards and guidelines.
- Keep up to date with new product descriptions and participate in educational opportunities.
- Meet any goals set by supervisors or managers to resolve quota of customer issues.
Experience
- Proven customer service experience.
- Strong phone contact handling skills and active listening.
- Strong computer literacy and proficiency in using various software applications.
- Ability to multitask, prioritise, and manage time effectively.
- High level of attention to detail.
Skills
- Open-minded and non-judgemental.
- Ability to keep calm under pressure.
- Naturally inquisitive — able to seek out information to improve understanding quickly.
- Flexible and a strong team player.
- Excellent communication skills, written and verbal, with a strong command of English.
- Patience and positive attitude.