Platform Safety
Your safety is our top priority. We combine advanced AI technology with real human moderation to proactively protect our community at every stage. Unlike many platforms that only react after problems occur, we actively screen content as it's uploaded, monitor behaviour in real time, and give you powerful tools to stay in control. From our unique user rating system to identity verification and instant blocking, everything we build is designed to help you date with confidence and peace of mind.
Confirm who's real, without exposing personal documents.
Optional government ID verification with visible badge.
Protects you: Confirms users are genuine and reduces catfishing risk.
Live video check with moderators to confirm identity without documents.
Protects you: Provides authenticity without sharing sensitive ID.
AI age estimation with additional checks where required.
Protects you: Prevents underage access and protects vulnerable users.
You decide what's shared, with whom, and when.
Your real name and email are never shown publicly.
Protects you: Prevents stalking, unwanted contact, and being traced on social media.
Shows only your nearest town or city, never your exact address or live location.
Protects you: Keeps your home and real-world location private.
Block any user immediately so they can no longer contact or see you.
Protects you: Puts you fully in control of who can interact with you.
Report users or content quickly from within the platform.
Protects you: Allows rapid action against abuse or inappropriate behaviour.
How the community keeps itself accountable.
Every user has a reputation score based on behaviour and feedback.
Protects you: Helps you quickly judge who is trustworthy before engaging.
Instantly upvote or downvote interactions with a single click.
Protects you: Encourages respectful behaviour and flags bad experiences early.
Detects attempts to move conversations to external apps like WhatsApp.
Protects you: Warns you about common scam tactics.
AI and human moderators working before harm reaches you.
Automatically detects unusual or suspicious activity patterns.
Protects you: Identifies scammers, bots, or harmful users early.
All images, videos, and text are screened on upload using AI and human review.
Protects you: Stops harmful or inappropriate content before it reaches users.
Rapid response to requests to remove unauthorised or harmful content.
Protects you: Minimises exposure and protects your privacy and rights.
Potentially sensitive images are blurred with a warning before viewing.
Protects you: Prevents unwanted exposure to explicit content.
We're here when you need us — and accountable to industry best practice.
Real support team available via chat, phone, and messaging.
Protects you: Ensures fast help when you need it most.
Helpful tips and reminders built into the platform.
Protects you: Supports safer decisions both online and when meeting in person.
Hosted on PCI-compliant cloud infrastructure with full SSL encryption (e.g. Microsoft Azure).
Protects you: Keeps your personal data, messages, and payments safe.
Aligned with best practices through our involvement with the Online Dating and Discovery Association.
Protects you: Ensures we follow and help shape global safety standards.
Industry Leadership
HubPeople has been a member of the Online Dating and Discovery Association (ODDA) since 2018. The ODDA is the leading global trade body for the online dating industry, championing user trust and safety, and working directly with governments around the world to promote responsible, evidence-based regulation of the sector.
Fellow ODDA members include some of the world's most recognised dating platforms — Match, Bumble, and eharmony — placing HubPeople among the industry's most safety-committed operators, regardless of company size.
Visit theodda.orgFellow ODDA members include
Safety isn't a feature you bolt on after launch — it's the foundation everything else is built on. Our involvement with the ODDA gives us a voice in discussions with regulators and industry peers to further enhance user trust and safety online.
Built-in compliance
When you launch a brand on HubPeople, you inherit a compliance baseline that most standalone operators spend years and significant legal budget trying to build. Our platform is continuously updated to reflect new and incoming online safety regulations across every major jurisdiction — from the UK Online Safety Act and EU Digital Services Act to emerging frameworks in Australia, Canada, and the US.
Our ODDA board involvement means we receive early visibility of regulatory developments as they're being shaped — often before they become law. That intelligence flows directly into the HubPeople platform, so your brand is ready before the deadline, not after.
Every brand launching on HubPeople starts with age assurance, ID verification options, content moderation, blocking, reporting tools, and data infrastructure already in place — meeting current requirements from day one.
We monitor and implement changes driven by the UK Online Safety Act, EU Digital Services Act, Australian Online Safety Act, and equivalent frameworks — updating the platform before enforcement deadlines.
Through our active ODDA board participation, HubPeople gains early insight into proposed legislation. New features and policy changes are in development well before they're required, not rushed after a deadline.
You don't need an in-house trust & safety team or external legal counsel to monitor online dating regulation. We absorb that complexity — your team stays focused on growth, acquisition, and brand.